1. All products purchased from the SN ATELIE online store can ONLY be exchanged online if they are unused and the tag and label are still in their original condition.
2. Sales orders will only be exchanged for valid reasons, ie. due to faulty or incorrect deliveries.
3. The refund is not cash – the customer will ONLY receive a voucher of the same value valid in the Online Shop, which can be used immediately or later.
4. Exchange policy is only responsible within 10 days after the delivery of the item.
5. We do not offer exchanges on international orders unless we ship the wrong order or the product is damaged.
6. SN ATELIE does not offer exchanges/returns on special orders.

1. To file a complaint/exchange, please complete the complaint/exchange form (click here)
2. Customers must return the products to the address provided by our team for exchange.
3. If you receive a faulty/wrong product, the return shipping costs will be refunded as an online credit voucher.
4. When exchanging an intact product, the customer pays the return costs and the exchange costs managed by the team.
5. The credit voucher or requested replacement product will only be delivered after the team has received the returned products.

Refunds or refunds will only be issued if: –

1. Products ordered from our discount and sale departments will not be considered for a refund or exchange.
2. SN ATELIE the right to refuse a return request that is an abuse of our generous return policy or a product received with missing tags and other parts.
3. No refunds for special stitched orders. If you do not cancel the order within 2-3 days of placing the order.
4. Money can be returned if the product received is defective or was sent to the customer by mistake.
5. You can request a refund within 1 days of delivery. In the case of a refund, the customer is responsible for returning the product(s) to us, and the refund will begin upon receipt and inspection of the products.